Cancellation

For online bookings, you will see a Cancel booking button on the confirmation page and in the confirmation email.  There are some situations where you will not be able to cancel your booking online, such as:

• The booking contact does not have an email address attached.

• An online deposit was collected for the booking.

• The payment for the booking was either partially or totally paid with a gift card or a voucher.

• The booking time is less than the time from the attempt to cancel as presented below.

You also can contact us by phone to cancel or inquire about a refund.  Any other method of communications without a confirmation response from us needs to be viewed as lost.

Customers will receive a full refund or gift certificate in case of operator cancellation due to weather or other unforeseen circumstances. 

Lane reservation cancellation requires at least 1 day (24 hours) in advance notice from your booking time to receive a full refund.  If you do make your reservation, but you have a change in qty which changes the price point, we will adjust the price which either means a refund or a balance owed.  Rebooking also requires 1 day (24 hours) in advance notice for us to accommodate your request.

Stall reservation cancellation requires at least 2 days (48 hours) in advance notice from your booking time to receive a full refund.  Any time earlier, you will be charged the balance owed.  If you do make your reservation, but you have a change in qty which changes the price point, we will adjust the price which either means a refund or a balance owed.  If you have reduction in booking to a Lane, we will not refund the difference.  Rebooking also requires 2 days (48 hour) in advance notice for us to accommodate your request.

Private Room reservation cancellation requires at least 3 days (72 hours) in advance notice from your booking time to receive a full refund.  Any time earlier, you will be charged the balance owed.  If you do make your reservation, but you have a change in qty which changes the price point, we will adjust the price which either means a refund or a balance owed.  If you have reduction in booking to a Stall or a Lane, we will not refund the difference. Rebooking also requires 3 days (72 hours) in advance notice for us to accommodate your request.

Building reservation cancellation requires at least 5 days (120 hours) in advance notice from your booking time to receive a full refund. Any time earlier, you will be charged the balance owed. If you do make your reservation, but have a change in qty which reduces the price point, we will not adjust the price.  If  your change in qty increased the price point, we will charge you the difference.  If you have reduction in booking to the Private Room, Stall or a Lane, we will not refund the difference.  Rebooking also requires 5 days (120 hours) in advance notice for us to accommodate your request.

In the event that you do not arrive within 20 minutes after your scheduled booking time, we will assume that you are a no-show and your space may be forfeited. No-shows will be charged the balance owed.

Informing us that you are running late will only hold your space, but not guarantee we will be able to extend your time.

If you miss your scheduling window, we’ll have to charge an additional 50% of your booking price to reschedule.